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Al Jazeera
Al Jazeera

Canada: Rogers faces anger, questions after hours-long outage

Rogers Communications has about 10 million wireless subscribers and 2.25 million retail internet subscribers, and along with Bell Canada and Telus, it is one of three companies that control 90 percent of the market [File: Chris Helgren/Reuters]

Canadian telecom giant Rogers Communications is under pressure to answer for a network outage that left millions of people across Canada without mobile phone and internet access for several hours, in an incident that also has drawn attention to a lack of competition in the industry.

Rogers said on Saturday morning that service had been restored to “a vast majority” of its customers, blaming the outage that began in the early hours of Friday on a router malfunction after maintenance work.

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