Can You Return A Shit Xmas Gift If You Don’t Have The Receipt? A Quick Explainer On Yr Rights

Every Christmas, you seem to be given a gift that doesn’t quite hit the mark. Aunty Deb tried her best, God love her, but didn’t 100 per cent nail the size/style/your entire personality. So can you return or exchange unwanted gifts? It’s the age-old question. We know shops love to have outrageous rules on returns and exchanges but, at the risk of sounding like I’m in my “can I speak to the manager” era, customers do have some rights here. Legal Practice Director at the National Retail Association Lindsay Carroll