“Tweens are herd animals” and have “an addicts’ narrative”, according to internal documents revealed by a Facebook whistleblower to congress, making clear the levels of cynicism and obfuscation the company operates with in its quest to hook young people to its platform. Bad though that is, it’s not the worst example in this lucidly laid out and often harrowing indictment of social media’s ruthlessness; that would be the proliferation of drug dealers on Snapchat, which the company seems to have to some extent turned a blind eye to in the scramble to expand its user base.
Based on the investigative work of Bloomberg journalist Olivia Carville, this film covers the attempts of minnow legal outfit Social Media Victims Law Center to net the sharks of Silicon Valley. It represents a host of families who have suffered heartbreaking losses due to unpoliced extreme online content: children and teenagers who fatally copied auto-asphyxiation or pro-suicide videos, ones who killed themselves after falling victim to sextortionists, or who overdosed after buying off-prescription meds from predatory dealers. The battle here is to overcome section 230, a get-out clause in the 1996 Telecommunication Act that gives social media companies immunity for third-party-generated content. Of course, Mark Zuckerberg was still slurping Slush Puppies back then.
