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Al Jazeera
Al Jazeera
Technology
Virginia Pietromarchi

Can AI mediate conflict better than humans?

While digital technologies can't substitute the fundamental human activity of mediation, they can play a supportive role, experts say [File: Dado Ruvic/Reuters]

Doha, Qatar – Diplomats whizzing around the globe. Hush-hush meetings, often never made public. For centuries, the art of conflict mediation has relied on nuanced human skills: from elements as simple as how to make eye contact and listen carefully to detecting shifts in emotions and subtle signals from opponents.

Now, a growing set of entrepreneurs and experts are pitching a dramatic new set of tools into the world of dispute resolution – relying increasingly on artificial intelligence (AI).

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