While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear.
Consultancy firms and banks warned that generative AI, which can process human language, could be upgraded to the point where humans are automated out of work. One Goldman Sachs report in March 2023 said 300 million jobs could be exposed to automation. About 46% of those are office and administrative jobs like customer service.
