Cassidy Huff, a Los Angeles-based actress and disability advocate, is currently navigating a stressful battle with her medical equipment provider, Apria Healthcare. She had believed that her life-sustaining BiPAP machine was on a standard rent-to-own agreement that would end after 10 months. Then, Huff was blindsided when a call with a representative, following a new invoice, allegedly told her her BiPAP was a “forever rental.” The video documenting the call went on to get over 19 million views.
The saddest bit is that right before this confrontation, Huff made a cute video about finally being able to customize and decorate her BiPAP machine since she finally paid it. A few days later, she took to Instagram and TikTok to share her phone call with an Apria representative. In the caption, she explained, “I was not informed until today, almost a year after getting the machine that keeps me alive at night, that Apria Healthcare incorrectly has my machine on a forever rental.”
