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The Independent UK
The Independent UK
Simon Calder

Calder’s Cancellation Challenge: airlines with the best and the worst cancel culture

Singapore airport: Difficult to reach, difficult to leave – at least on British Airways and Jetstar - (Simon Calder)

To have one intercontinental flight cancelled 80 minutes before departure is unfortunate. To have two in a row grounded at such short notice looks like carelessness with my choice of carrier. But that is exactly what happened on my trip to Australia this week.

First British Airways failed to get me from London Heathrow to Singapore because of a technical issue, which was called just as I was starting to make my way through security. Then Jetstar, the budget brand of Qantas, did the same with my onward trip from Singapore to Melbourne. With Qatar Airways doing the same in November and Delta in December, that makes it four longhaul flights cancelled in three months.

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