A damning report has criticised the way hospitals deal with complaints when they have made mistakes. A report from the Public Services Ombudsman for Wales said Wales' health board's had an inability to accept wrongdoing when handling patient complaints, instead responding to any issues raised "defensively."
The report includes shocking examples of care delivered at hospitals in Wales. In one case, the Ombudsman concluded that a patient's death was avoidable after medics failed to spot the signs of infection but the same health board, in their own investigation, found no wrongdoing with the patient's care.
The following cases have been highlighted in the report:
