Customers of energy firm Bulb have been issued an important update regarding their terms and conditions as many struggle to make ends meet.
In the update, the terms and conditions highlight that customers may face extra charges if they are unable to pay their bills. This comes as experts warn that the energy price cap is set to double by next year, forcing more households into fuel poverty.
READ MORE- Energy prices to soar to nearly £4,000 following gas shortage
Experts warn that bills are expected to rise to £3,420 in October and £3,850 in January, according to Energy Retail and Utilities management consultancy, BFY. The UK Government are being urged to issue more financial support on top of the cost of the living payments.
In the email to Bulb customers, it is titled, 'We're updating our terms and conditions'. It goes on to say; 'If you pay for energy by Direct Debt and we need to change your payments to cover the cost of energy, we'll give you at least five days' notice, this was previously 10 working days' notice.
"If you stop making paying for your energy, we may charge you for the cost of recovering your debt."
They go on: "If you stop making payments for your energy, we'll try to get in touch with you to understand how we can support you. If we don't hear back from you or receive a payment, we may need to install a prepayment meter, or take legal action to recover the debt. If that happens, we may ask you to pay the cost."
Previously, Bulb issued a specific cost for this and now the wording has changed and prices can very. The energy supplier also add that they could refuse to refund credit if your account is not up to date.
If you're struggling to pay your energy bills, Bulb state: "There are lots of ways we can help members who are struggling to pay for their energy. It can feel overwhelming to fall behind on your payments, but the most important thing you can do is get in touch."
A spokesperson for Bulb told Edinburgh Live: “We recently updated our terms and conditions to adapt to industry changes like faster switching rules, which came into effect recently. We’ve also reviewed our wider terms and conditions and have brought them in line with other suppliers where they weren’t before, giving our customers 30 days’ notice of any changes, and clearly outlining where anything’s changed.”
Bulb Energy entered energy supply company administration under a Special Administration Regime on November 24 2021, just months after the energy crisis hit earlier that year. Over 30 energy firms went bust under the pressure and a question mark was hanging over the head of Bulb's future.
However Bulb's millions of customers have remained with the firm but the company has not taken on new customers after Teneo, a global advisory and public relations company, was appointment to run the company for the short term. On November 24, the UK Government set aside £1.69bn to enable an administrator to run Bulb for the immediate future.
Bulb's latest update to customers comes as experts warn that the the average energy bill could rise to nearly £4,000 after Russia has cut its gas supply to Germany to just a fifth of normal levels. This pushed the wholesale price of gas to a record breaking 530p per therm on Wednesday morning.
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