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Evening Standard
Evening Standard
Business
Simon English

BT to shed up to 55,000 jobs by end of decade as robots take over

BT Philip Jansen Robots Internet

UP to 55,000 jobs could go from BT by the end of the decade as AI powered robots are employed to do customer service and the telecom giant completes its full-fibre internet network.

At the moment BT employs 130,000 and has been, in the words of CEO Philip Jansen, “building like fury” its ultra-fast broadband matrix.

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