Thousands of BT workers will strike in a dispute over pay
(Picture: BT/PA Media)The union that represents BT's frontline employees, the Communication Workers’ Union (CWU), announced the start of a new round of strike action last week - and, for the first time, 999 emergency call handlers are participating in the walkouts.
The union is contesting a £1,500 pay increase that BT Group offered to 58,000 frontline employees, including engineers, call-centre agents, and retail employees earlier this year. This increase amounted to an average 4.8 per cent wage increase at a time when inflation is close to 10 per cent.
