BT keeps my 90-year-old mother waiting three months to reinstate phone number

BT told the reader her mother’s original phone number was showing as ‘active’ somewhere within the Openreach system. Photograph: Shaun Daley/Alamy

My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone, and I’m her sole carer, it was essential that she get broadband so a personal alarm could be fitted.

BT told her she’d have to have a temporary phone number while Openreach carried out the work.