BT always has a new line … in broadband excuses

It’s here … but where? One BT customer was initially told he would have to pay an unspecified amount of up to £3,000 for a connecton. Photograph: Mark Richardson/Alamy

Here’s a breathtaking insight into the corporate mind. Last month, I told the tale of BT customer CP of Croxdale, Durham, who wanted a broadband service.

After four months’ delay, he was informed he would have to pay up to £3,000 for the “complex” installation. He couldn’t be told the precise sum until he had agreed to pay it and, unless he agreed within four days, his order would be cancelled.