BT has been accused of “bullying” customers by temporarily cutting off their broadband to pressure them to upgrade to a digital landline, as providers race to switch households over before the January deadline.
Telecoms companies have so far migrated 16-17m lines from the old copper network to digital voice over internet protocol (VoiP), which uses a broadband connection instead, in the biggest technological upgrade since the early 00s, when analogue TV was switched off.
