A customer whose landline went dead in May 2011 has finally seen BSNL's appeal against a compensation order dismissed by the Madhya Pradesh State Consumer Disputes Redressal Commission, which found that the telecom company had not produced a single piece of evidence to back up its own defence, as per TOI.
The complainant, Goutam, had been using a telephone connection registered in his late father's name in Dewas district. The service stopped without warning on 20 May 2011. Despite repeated complaints and a formal application sent through his advocate, the line was never restored.
