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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Broken gadget puts John Lewis two-year promise on electrical to the test

John Lewis
The John Lewis store in Westfield, Stratford London.
When is an electrical product not an electrical product at John Lewis? When it is a broken £200 Therabody PowerDot muscle stimulator, says one reader. Photograph: Linda Nylind/The Guardian

A while ago the Guardian wrote about John Lewis introducing a minimum two-year guarantee on all its electrical products.

In February 2023 I bought a £200 Therabody PowerDot muscle stimulator there for my partner to help with health issues. She has only used it occasionally. When it broke, I wasn’t concerned as I knew the retailer has a two-year promise on electrical goods.

However, when I asked about getting a refund, replacement, or a repair, I was told it only came with a one-year guarantee. I checked the definition of an electrical appliance and the Therabody muscle stimulator is one! I feel John Lewis needs calling out on this.

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