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The Money Edit
The Money Edit
Business
Katie Binns

Broadband switching service delayed - how it will eventually work and why it’s crucial to switch

Ofcom Internet Openreach Uswitch Virgin Media
Man listening music while working on laptop

A broadband switching service designed to make it easier for households to change to a cheaper or faster deal has been delayed.

The “One Touch Switch” service, designed by the telecoms watchdog Ofcom, was due to be in use by April 2023. But broadband suppliers have failed to implement a new process in time for the deadline. 

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