Broadband provider fined over giving inaccurate caller location data in 999 calls

Gigaclear has been fined for failing to provide accurate location data for nearly 1,000 calls made to the emergency services (James Manning/PA) -

A broadband provider has been penalised by Ofcom for failing to supply accurate location data for nearly 1,000 emergency calls, a lapse the communications watchdog described as putting people at "unacceptable risk".

Gigaclear has been ordered to pay £122,500 following issues with its caller location information for calls made to 999 or 112 between January 2022 and March 2024. The problem specifically affected phone calls made over the internet, known as Voice over Internet Protocol (VoIP), where inaccurate location details were transmitted to emergency services.