Broadband customers are being warned that if they book in an engineer to sort a problem they could be hit by what has been described as a 'doorbell fine' - an instant addition to your next bill if you fail to answer their knock. The fixed fees from Talktalk, Virgin, Sky and Vodaphone are imposed on your account automatically.
Some customers described the charges as 'outrageous' and said that there were any number of reasons that someone may be distracted - by children for example - at the key moment. The fees from the main providers are: Talktalk £65, Sky or Virgin £25, while with Vodafone it's £110.
Each of these firms has been approached for comment. Virgin Media customer Emma Robinson, 42, from Surrey, hit out at the doorbell tax to The Mirror.
