The UK Government’s consumer watchdog has shared the latest independent results from large scale surveys ranking how well banks are looking after their customers during the cost of living crisis.
Following its investigation into the retail banking sector, the Competition and Markets Authority (CMA) made it compulsory for all relevant banks to take part in these surveys, so that customers get the full picture. Account providers must display their ranking prominently both in branch and on their websites and apps.
Personal and small business current account holders were asked how likely they would be to recommend their provider to a friend, relative or other business. The survey also covered the quality of online and mobile provision, branch and overdraft services and, for small businesses, the quality of the relationship management they receive.
