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Edinburgh Live
Edinburgh Live
World
Katie Williams

British Airways warns of 'more cancellations until June' due to lack of staff

British Airways bosses have reportedly announced more flight cancellations this summer.

This comes after the airline confirmed they would be reducing their schedule due to resourcing issues.

Edinburgh Live previously reported that BA had cancelled some domestic and long haul flights up until May, including flights between Edinburgh Airport and Heathrow.

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According to the Financial Times, Sean Doyle, BA's airline's chief executive explained to staff yesterday that flights would be trimmed until the end of June to "make its schedules more reliable".

This comes as airlines across the UK are struggling to hire staff as the security clearances are delaying the process at a time when demand for holidays are rising.

Doyle said: "Everyone is recruiting for frontline roles and the referencing processes are taking too long for people to get clearance to work at airports."

He said in a video message that they had cancelled the flights to give "customers confidence about their upcoming trips" and by giving them weeks notice, they are able to rebook or receive a refund.

British Airways and easyJet are two airlines who have been hit particularly bad by staff issues and between them over a hundred flights have been cancelled.

Rory Boland, Editor of Which? Travel, has said of the cancellations: “Woefully understaffed airlines have booked far more flights than they can operate this Easter, with passengers of British Airways and EasyJet seeming to be the worst affected.

“In the event of cancellations at short notice, airlines must uphold affected passengers’ legal rights to at least £220 in compensation and a refund or rerouting options, and provide refreshments and accommodation as required.

“We’ve seen numerous examples of carriers failing to inform their customers of these rights, which highlights why the Civil Aviation Authority must be given stronger powers to act when airlines consistently break the rules."

A spokesperson for British Airways told Edinburgh Live: "The past few weeks have been challenging and so we're completely focused on three priorities: our customers, supporting the biggest recruitment drive in our history and increasing our operational resilience, to help provide certainty for our customers.

"We've taken the decision to reduce our schedule by merging some low occupancy flights and flights to destinations with multiple services each day and using larger aircraft, giving customers the maximum flexibility to either rebook with us or another airline as close to their original departure time as possible, or to receive a full refund."

What to do if British Airways cancels your flight

If the airline cancels your flight, you can request a refund.

You also have a legal right to get a replacement flight to your destination.

According to Citizens Advice: "If you’re part-way through a journey and you don’t want a replacement flight, you also have a right to a flight back to the airport you originally departed from.

"Ask for a refund or replacement at the airport if you can. If not, you can claim from the airline later."

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