British Airways used AI to cut flight delays, but long waits still outpace pre-pandemic levels

British Airways CEO Sean Doyle. (Credit: Andrew Matthews—PA Images/Getty Images)

British Airways is a 51-year-old airline, but tech-related teething troubles have long loomed over it, causing flight delays and other disruptions. 

Now, the London-based airline says it has found a way to address these issues thanks to a ‘game-changing’ new AI, allowing for a record number of flights to depart on time.