British Airways is to offer free instant messaging on most flights and a new app to allow customers to automatically book alternative travel in cases of disruption, as part of a £7bn overhaul to spruce up the national carrier.
Passengers on planes with wifi – about 80% of the Heathrow fleet, plus all of the smaller Gatwick operation – will from next month be able to send texts on services such as WhatsApp and Facebook Messenger free of charge during the flight.
