A Nottingham man has slammed British Airways after he says his cancelled flight to Dubai left him £12,000 out of pocket. David Spencer has blasted the airline's "pitiful" 10 per cent refund of £1,200.
Mr Spencer was due to fly out of Heathrow Airport's Terminal 5 on December 30, 2021, with his friend, Lotte Reynard, as they had a party booked in the Middle Eastern city on New Year's Eve. After enjoying some free glasses of wine on their business class tickets - which cost around £5,000 each - they were told to leave the plane and head to the departure lounge after being held up on the plane for three hours.
A further three hours later, the flight was cancelled indefinitely. British Airways offered the pair an alternative flight, which would not have got them to Dubai in time for their scheduled New Year's Eve celebrations a day later, which meant that they were forced to scramble from Terminal 5 to Terminal 2 to catch a last-minute Emirates Air flight at their own expense, as reported by MyLondon.
