British Airways have announced a major change to their short haul flights in a move welcomed by its customers.
Announcing the news via email to their passengers, BA's CEO Sean Doyle confirmed that the airline will once again be offering customers complimentary water and snacks.
The news comes as 26 cases of the omicron sub-variant have been discovered in Scotland as announced by the First Minister, Nicola Sturgeon, today (February 1) during her speech in the Scottish Parliament.
As well as the covid update, changes are also coming for the travel sector after the Scottish Government announced that the day two testing requirement will be scrapped for fully vaccinated passengers - set to come into force from 4am on February 11.
The flight operator scrapped their free snacks on their short-haul flights back in 2016 however efforts are now being made to improve upon the quality of their meals as well as the choice variety that's served across all of its cabins, as reported by the Daily Record.
The airline have said that they will continue to provide table service at its branded lounges - which was introduced during the pandemic. In addition, work is also being made to replace its phone systems to ensure that customers get through to a member of its support team quicker.
Mr Doyle said that phone lines had been overwhelmed by a large number of flyers that experienced problems amid the "complicated travel restrictions" and that in its 102-year-history, the company faced its "worst crisis" during the covid pandemic.
The email sent to customers read: "I'm writing to you directly today in the spirit of transparency, which is the ethos we’re striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history
"We know that for many months now, we’ve been asking you to be patient with us. Patient while we bring multiple aircraft back from airfields around the world. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help.
"To be frank, we’ve been moving from one set of restrictions to another and the amount of change we’ve been dealing with over the past couple of years from week to week has been relentless.
"I’m not seeking to make excuses for things that should have gone better. What I am doing is making a personal commitment to you that we will build a better British Airways. An airline you can trust and rely on and that offers great customer service, with someone always available to help."
"I want to thank you for staying with us. I know your loyalty has been tested and I want to assure you that we don’t ever take it for granted.
"I hope that in the coming months, you’ll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers."
