Somewhere right now, a customer is repeating themselves. They are explaining their problem for the third time, to the third person, because the organization on the other side has no shared memory of the previous two conversations. It is an infrastructure problem that AI is making harder to ignore.
It is also becoming impossible for policymakers to ignore. Just in April, the Mayor of London launched a new AI and Jobs Taskforce to examine how AI is changing work across the capital, signaling that the conversation has moved well beyond investment announcements and into the harder question of what AI does inside organizations.
