A British couple went through "hell" on their £1,800 holiday to Egypt - after being left stranded without accommodation.
Gareth Tysoe, 40, and partner Treacy Senco, 46, arrived at the King Tut Aqua Park Resort in Hurghada, Egypt on August 11 for their relaxing holiday.
The couple booked their trip away through Love Holidays but upon arrival Gareth, from Milton Keynes, was told his booking did not exist.
This led to hours of stressful phone calls as the holiday letting agents redirected the 40-year-old to Sunny Days Resort - which was booked as a substitute through the hotel provider.
However, when Gareth and Treacy arrived at the resort they were left fuming to discover that this booking didn't exist either.
Now into the early hours of the morning, and after constant communication with Love Holidays, the couple had to spend £80 for a bed that night.
The following day (August 12) Gareth flooded the company with phone calls - who were made aware of the couple's issue.
As the customer’s holiday issue was caused by the hotel provider, which Love Holidays has no control over, they offered alternative accommodation for the couple.
However, the warehouse supervisor ended up collecting a phone bill of over £350 as he frantically tried to sort somewhere for the couple to stay.
Unable to return to the hotel they'd paid for, the couple have been forced to carry out the rest of their 14-day holiday from a completely different resort.
Venting his frustration on Twitter last Friday, Gareth wrote: "@loveholidays second day stranded in Egypt with no accommodation and lacking support and contact from @loveholidays. This is hell!
"Please can you sort the accommodation that we have paid for and confirm our new accommodation ASAP."
Gareth said: "We arrived at 11:40am to be told by the receptionist that there was no booking for us and they did not offer any advice or help.
"We immediately called Love Holidays who said they would get in contact with their agent out here who made the booking and call us straight back.
"They (the hotel provider) then sent us to a new hotel and said they had made a reservation. When we arrived there they had no booking for us either!"
The customer communicated with Love Holidays, who gave updates to the couple, as they waited to check-in.
He added: "Love holidays then told me, after I called them throughout the next day, that we could check in the following day, leaving us once again with no accommodation!
"I told them this wasn't acceptable and during my final call to Love Holidays they managed to arrange for us to stay in the second hotel where we already had paid to stay.
"The room was okay but not what we booked and although we were grateful to the hotel for helping us, it was substandard and not what we paid for.
"We feel we have been left stranded in a foreign country by Love Holidays who did not help us at all.
"It totally ruined the start of our holiday and the fear we had at being stranded with no support was overwhelming.
"We are currently still in Egypt trying to rescue this holiday and enjoy ourselves.
"However, in the current economic crisis I am very stressed about paying the phone bill that Love Holidays has accumulated by not contacting me."
A spokesperson for Love Holidays said: “We're sorry to hear of Mr Tysoe and Ms Senco’s experience with our hotel partner.
"As soon as we were made aware of the issue we got in touch with them to offer our support.
"And we have also been in contact to make arrangements to reimburse the additional expenses incurred.”
