The company behind Bristol’s e-scooter scheme is reviewing its customer service messaging after a driver who complained he had just nearly ran over a group of "joyriding" scooter riders in Bristol was told to "have an amazing day".
Richard Bartelot said he had to brake hard to avoid crashing into the Voi e-scooter users, who were captured on his dashcam as they travelled around a corner on Guthrie Road in Clifton on Saturday morning (February 12).
He contacted Voi to complain - pointing out the ID numbers on each scooter are hard to take a note of when they whizz past at speed - but was met with an automated response.
