A Bristol mum suffering from terminal brain cancer has reached the end of a long tussle with airline, easyJet, which has agreed to refund her money this week. This is after a customer service agent for the airline wished Katie Warner, 31 “a speedy recovery”, while also saying a cash refund “would not be fair on other passengers”.
EasyJet has apologised and said an investigation into her experience when communicating with the airline has been launched. The confirmation of a cash refund was an about turn from the airline’s stance that she use a voucher for the ticket, which cost £178.86 for a flight from Bristol to Inverness in November 2020.
Katie was first diagnosed with cancer in 2015 and said she, her husband and daughter wanted to holiday in Scotland at the end of 2020. She said: “We had booked return flights, then Covid hit and Scotland closed.”
