A woman from Bristol said her Christmas has been “ruined” after gifts sent by her family using DPD went missing in transit, and instead, she received a box of “rusty old car parts.” DPD told Bristol Live it was "very sorry" and had "launched a full investigation".
Julia Harris, who lives in Avonmouth, has suffered three heart attacks during the past year. Because of her vulnerable health, her family decided not to gather for Christmas this year. Instead, her son and his father, Adrian, sent a box containing several gifts they planned to open together while video chatting on Christmas Day.
When a large box arrived at her house yesterday (Tuesday, December 20) from DPD, Ms Harris was surprised to discover the outer packaging was a different shape from the one that her family had sent, which she’d seen in a video message. The outside of the box was taped to indicate that the package had been 're-sealed by DPD with care', but inside, instead of the carefully wrapped gifts that had been sent to Ms Harris, she discovered “rusty old car parts” packed with Amazon cardboard and bubble wrap.
