A Bristol woman says she has been left feeling "confused" and "stressed" by DPD's attempts to rectify a parcel mix-up that originally left her with “rusty car parts” instead of presents. DPD eventually managed to get the correct parcel to Julia Harris’ address in time for Christmas, but she claims several of the wrapped gifts from inside are still missing.
Ms Harris, who lives in Avonmouth, spoke to Bristol Live last week to describe how her Christmas had been “ruined“ when a package that was meant to hold carefully chosen gifts from her family contained something entirely different. Her suspicions that something was amiss were first aroused by the exterior of the box, which was a different shape from the one that her family had sent, and that it was taped to indicate it had been 're-sealed by DPD with care'.
Because of her vulnerable health and ongoing heart problems, Ms Harris’ family decided not to gather for Christmas this year. So her son and his father sent a box containing several wrapped gifts they planned to open together while video chatting on Christmas Day.
