A Bristol pet owner left horrified after her beloved cat died after being hit by a Royal Mail vehicle outside her Emersons Green home, says the delivery service has been “rubbing salt” in her wounds by allowing the driver to remain on the round delivering near her home. A CCTV video from a neighbour - which has been seen by Bristol Live - clearly shows a Royal Mail worker vehicle was involved in the road traffic incident.
Justine Sayers, 52, said the company has failed to handle her case sympathetically after months of back-and-forth communication via its three-level complaint system, including providing harrowing video footage showing the death of her cat Carrie in June.
She told Bristol Live that she only knew of Carrie’s death after a neighbour gave her the devastating news. She said: “It was like an out-of-body experience.”
