Passengers have told of their ‘traumatic’ and heartbreaking experiences as thousands of people were delayed by around an inch of snow at Bristol Airport on Wednesday (March 8).
Many passengers have shared similar experiences of a lack of care, facilities, communication and information as the airport ground to a halt for hours, leaving thousands of passengers stuck in an overcrowded departure lounge, on planes that never took off, or on flights that were diverted to a different country.
One plane full of families heading to Disneyland Paris were brought on board and prepared to take off, only to endure a four hour wait on the tarmac before being told the flight had been cancelled. Bristol Airport blamed the airlines for many of the customer care complaints, while one of the main airlines, easyJet, apologised for the inconvenience but said the disruption was ‘out of its control’
