People flying from Bristol Airport have been faced with hours-long queues over the past few weeks as the airport - and airlines - grapple with IT issues and chronic staff shortages. Although experiences have varied, some people have reported missing their flight.
But what rights do passengers have in such circumstances, if any? Can they get on the next flight, or claim a refund?
Luckily, we've got all the answers. Read on for all the information you'll need if you're going away this summer and are worried about the queues.
