A bride-to-be claims her £3,000 hen party was ruined by a nightmare hotel stay.
Siobhan Kerr and nine pals were booked in at the Shankly Hotel in Liverpool for three nights ahead of her big day as part of a party package which also included cocktail-making and VIP club access.
But the 37-year-old, from Manchester, said the problems began not long after they arrived in March, claiming the food was "inedible".
They sat down for dinner at 8pm but Aldi worker Siobhan's chicken main allegedly smelt "putrid", reports the Manchester Evening News.
"It was completely inedible, I’m just glad I smelt it before I put it in my mouth," she said.
The rest of the party ordered burgers but they "couldn't even cut into the meat with a knife", though servers allegedly told them nothing could be done, Siobhan continued.
They later asked for extra pillowcases after noticing theirs were stained, along with the bedsheets, she claimed.
And the VIP nightclub passes they paid for never materialised, and the group claims staff told them they were never booked as part of the package.
Mum-of-two Siobhan said they also discovered there was no running water on the final day, which she claims staff put down to an issue affecting the whole area.
However, one of the women went to the toilet at a nearby pub and found their water was on.
Siobhan said the hotel's water eventually returned but was "lukewarm and brown".
They were offered a partial refund after turning down a free stay as compensation, she claimed.
The group has spent months fighting for their money back.
Siobhan, who claims a negative online review she left was deleted, said: “They didn’t want to speak to us or hear what we had to say.
“What they show on social media compare to what they are actually selling and what people are getting is shocking.
"Since we came back, we found we’re not the only ones sharing their experiences.
“We’ve contacted them everywhere – Instagram, Facebook, email and they’ve not responded whatsoever.
"When you’re paying that amount of money, you don’t expect the standard of service we got from them. I’ve had better service at a Premier Inn.”
Siobhan said it put a real dampener on everything, especially as her maid of honour had travelled from the US, and despite making the most of it that was difficult when they couldn't even get washed.
Due to Covid, the plans were changed multiple times and the stay at the Shankly was a last minute decision.
She explained: “You plan it, book it and do everything possible to make sure you have a memorable time for a big event.
"Then something like that happens and you have to come away from it – instead of reeling from the enjoyment of having your close friends together, I had to deal with that.
“It’s been a lot of stress that realistically I shouldn’t have had, then I still had my wedding to sort – and I’m still dealing with it four months in. They just don’t care. They have no interest and people need to know.”
Natalie Sutton, who also attended the stay, said: "They ruined Siobhan's hen do without even apologising."
A spokesman for Shankly Hotel said the management team have spoken to Siobhan in regards to her complaint and say they were never made aware of any issues with the food or beverage package they received.
They claim they were only made aware after Siobhan received "compensation in regards to an accommodation refund".
The hotel say they were never made aware of any issues with Siobhan's meal otherwise they would have taken action at the time.
They claim Siobhan and the rest of her party ate their meals at the restaurant.
They say they do not believe the bedsheets were stained as they "come straight from a laundrette and are checked after being washed".
The hotel say the group were never offered VIP club access, the package only includes "guaranteed access to a nightclub".
The hotel added that Siobhan has had her accommodation fee refunded and "talks to understand her other complaints are ongoing".
