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Daily Mirror
Daily Mirror
Business
Sam Barker & Emma Munbodh

Tesco Bank ordered to refund hundreds of car insurance customers over renewals error

Tesco Bank Tesco

Tesco Bank has been ordered pay refunds to hundreds of car insurance customers after it sent out renewal letters incorrectly stating the price of no claims bonus protection.

No claims bonus (NCB) protection is additional cover that drivers can purchase which protects their no claims discount in the event of an accident.

From April 2020 to September 2021, more than 120,000 Tesco Bank customers were misled into thinking their NCB protection was cheaper than it actually was – by roughly £10 – after they received inaccurate renewal letters.

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