A mum has said telling her son he couldn't go on much-anticipated ski trip due to passport delays, has been one of the most "heartbreaking" experiences of her life.
Reuben Murphy's child passport didn't come within a four-week timeframe, leaving her son "screaming and sobbing" as he missed out on one of the last school trips with his primary school friends.
Kirsty Morgan from Liverpool had to let her excited son down, as she broke the news which left him "devastated", the Liverpool Echo reports.
