Bosses of Britain’s biggest banks have insisted they remain committed to physical branches, after a string of recent closure announcements.
They also disagreed with suggestions that banks rely on customer inertia when it comes to accounts such as savings.
In November, HSBC said it planned to axe 114 UK branches from this April, following an announcement from NatWest in October that it would close 43 branches as more customers used solely online banking.
