Boots customers have been warned their Advantage Card points could be removed.
The loyalty scheme allows card holders to earn points in-store which can, in turn, be used to purchase items when shopping in one of their stores. But the health and beauty retailer has announced a change to their terms and conditions.
Shoppers who have not used their Boots Advantage Card in a year will have their points deducted. Previously, customers had two years before their points were removed.
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While customers don't have to spend their points, they do have to shop at least once a year and use their card for their points to remain valid. In an email to customers, Boots said: "Thank you for being one of our valued Boots Advantage Card members.
"Whilst it won’t impact you as a regular Boots shopper, we need to let you know that we’re updating our Boots Advantage Card terms and conditions.
"From 20th June 2022, we will remove Boots Advantage Card points from accounts that haven’t been used* for one year, instead of the current two-year period.
"As long as you shop with your Boots Advantage Card at least once a year, your points will always be there ready for you to use them."
David Beard, editor-in-chief of Lendingexpert.co.uk, said: "Loyal Boots customers won't like this change. Boots isn't necessarily a retailer you shop with regularly, and many customers may not be in the habit of using their card every time they shop due to the frequency of their visits.
"To put a shorter time limit on one of their most loved benefits on the eve of the day many families' finances are set to be stretched could be a harmful move for the pharmacy."
A Boots UK Spokesperson told the ECHO : "As long as you shop with your Boots Advantage Card at least once a year, your points will always be there ready for you to use them."
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