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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff Banking correspondent

Boost City regulator’s powers to help protect UK consumers from AI, says watchdog

Silhouetted figures sit at desks with computers in front of a blue screen displaying
The FCA Mills review found that firms already pivoting away from human-led interactions towards AI-enabled activity. Photograph: Dado Ruvić/Reuters

Ministers have been urged to toughen the City regulator’s powers to protect consumers against the potential risks of AI, according to a landmark review.

The Mills review by the Financial Conduct Authority (FCA), which looked at how AI will reshape financial services from 2030 onward, found that companies are already starting to shift from human-led activities towards AI-enabled services for everyday consumers.

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