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The Guardian - AU
The Guardian - AU
Business
Lara Dunston

Booking.com makes a fortune – so why is it leaving its bills to small hotels unpaid?

Bookingcom Booking Glenn Fogel
Screen of the booking.com app on an iPhone in front of a screen
It’s likely that hundreds or thousands of Booking.com partners have been affected by a payments failure, but we cannot know for sure, writes Lara Dunston. Photograph: Sheldon Cooper/SOPA Images/Shutterstock

There is something wrong at Booking.com.

While its parent company has been making record profits – $1.3bn for the second quarter of 2023 alone – and its CEO and executives have been cashing in millions of dollars in shares this year, many of the people who helped Booking.com make that fortune claim to have not been paid since July, some say longer.

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