A scheme set up to help passengers settle disputes over flights was overwhelmingly more likely to rule in favour of the holiday company than the customer, new figures have shown.
Just seven Tui passengers were told they were owed compensation by the adjudication scheme AviationADR, with 86% of Tui complaints being dismissed and passengers caught up in this year’s travel chaos forced to turn to the small claims court for help, according to Which?
Because of the mass cancellations of spring and early summer, hundreds of thousands of people were entitled to compensation because their flights were cancelled at the last minute or severely delayed, but passengers have told of their struggle to get the hundreds of pounds they believe they’re entitled to, even after taking their claim to the official dispute resolution scheme.
