ATLANTA — The delay had dragged on for hours at Hartsfield-Jackson Airport and the crowd stranded at the gate was tired and irritated. That's when it got weird: Their Delta pilot got on the customer service microphone and urged passengers to let his airline have it.
"He said he's been a pilot for (28) years and has never seen anything like this," said Phil Kloer, who was trying to fly to Washington D.C. with his wife, Heather. "He said Delta will send you a survey and to go ahead and give them an earful, give them bad reviews."
Such is the state of flying today: Everyone's a critic, even those in the cockpit.
