I contacted Simpsons Removals in July to request a quote for my relocation across London from a four-bedroom house to a three-bedroom one. It was a very emotional move following a divorce settlement. After taking the details of each room and its contents over the phone, the company estimated the operation would take six hours and quoted £375, including VAT, for one van and crew making several trips.
On the day, a lone young man arrived at 8am with little idea of how to start loading, followed, an hour later, by a 17-year-old girl who told me she was doing a beauty therapy course and was not strong enough to lift heavy boxes. My daughter ended up leading the move until the girl was replaced by a man who was more clued up.
