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The Guardian - UK
The Guardian - UK
Business
Rob Davies

Betfred staff complain of hardship after salary advance tech problem

People walking past a Betfred shop
Betfred said the problem had been resolved. Photograph: Christopher Thomond/The Guardian

Staff at the bookmaker Betfred have complained that they were left unable to pay bills – and in one case having to use a food bank – after a system that allows employees to access their pay in advance failed.

Posts on an internal chat system, seen by the Guardian, indicate that some of Betfred’s 8,000 employees faced financial hardship over the course of at least two weeks, as the company struggled to fix a problem with Wagestream, an app that staff can use to access up to 40% of their monthly payslip in advance.

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