Data roaming rules need to be made more clearer by UK mobile phone operators, that's the message coming from Martin Lewis, the man behind MoneySaving Expert.
The consumer group, MoneySavingExpert.com, has issued a new report containing worrying findings on EU roaming. Their report comes as many big mobile operators in the UK are now fully reintroducing data roaming charges to their plans following Brexit.
It means that thousands of customers will now have to pay to use their phone abroad, leaving many with higher bills and little rights to contest. Because the providers don't have to warn users of roaming costs, provide a monthly cap on roaming fees, or offer protections against inadvertent roaming, users are being caught out by unexpected roaming costs.
