When Linda Bullamore’s husband, Steve, passed away, she was left struggling to change many of the bills in his name. “It was a real inconvenience at that time in particular,” she recalls. “With me needing to make lots of calls and lots of people trying to contact me.”
She is just one of many bereaved relatives across the UK who have found the trauma of losing a loved one compounded by difficulties communicating with phone, TV, broadband and utility firms, facing difficulties closing accounts, unsympathetic staff and unexpected and unfair bills.
