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The Independent UK
The Independent UK
Travel
Rachel Sharp

Behind the scenes of the lost luggage crisis: What happens to your bag at the airport

United States Rome Florence Lufthansa Orlando
The Independent

Five weeks after Lisa Khan jetted off on a family holiday to Europe, she received a surprise text from a stranger.

“Hello, I wanted to let you know your bag is located in Florence, Italy Airport (Airport of Firenze Amerigo Vespucci, FLR). I lost five of my bags here and decided to take some pictures of the bag tags that were visible when visiting,” the message read.

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