Eddie Howe's cool, calm and collected approach with Newcastle United began the very moment he hit "send" with his CV last autumn.
For all the grandstanding of other candidates, with some managers making it clear they'd only talk if they were the only candidate for the job, Howe was happy to be patient. As the weeks went by under new ownership Paulo Sousa, Steven Gerrard and Unai Emery were all heavily tipped for the job.
But by the end, Howe, the calmest of all the applicants, was handed the opportunity of a lifetime to manage Newcastle with wealthy backers behind him. As the anniversary of his first year sweeps by, it's worth remembering Howe started the rebuilding process with a note of caution.