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ABC News
ABC News
Business

Behind the scenes of Australia's rental crisis: How decisions are made by landlords and property managers about what you pay

Leo Patterson Ross Sydney
Record-low vacancy rates across the country have created a gaping power imbalance between landlords and tenants. (ABC News: Jack Fisher)

Each time real estate agent Elizabeth Sargood sees a headline about a tenant being slapped with another massive rental increase, she braces.

The property manager of more than 20 years runs an agency in Sydney's eastern suburbs, showing properties, securing tenants and managing maintenance requests.

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